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Customer Support

Our Customer Support FAQ includes answers to common website & customer support questions. Please check below to see if your question has been asked and answered - and if not - please contact us so we can answer any questions you may have!

For product-related questions, please see All About Reusables.

Customer Support

Customer Support

Q.Are the shipping envelopes and boxes discreet?

  • The envelopes and boxes used for all GladRags web orders are unmarked and generic. In the return address, our business name and address appear. 

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Q.How do I get an estimate of shipping charges?

  • To get an estimate on the shipping charges for your order:

    1. Add all items you would like to purchase to your cart.
    2. Click View Cart
    3. Select the destination Country
    4. Select the destination Zip Code
    5. Click Get Shipping Estimate to request a quote for shipping on the items in your cart.

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Q.How do I change my Password?

  • To change your password:

    1. Login to your account.
    2. Click Edit Info on the My Account Page
    3. Update Your Password
    4. Confirm Your New Password
    5. Confirm your changes by clicking Save.

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Q.How do you protect my information?

  • We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us  against evesdropping.

    For example, we will initiate and/or maintain an encrypted connection when any of the following occur:

    1. When Logging In (entering Usernames/Passwords)
    2. When Ordering (entering Credit Card Information)
    3. When Updating any sensitive information.

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Q.How do I access my Wishlist?

  • To access your wishlist:

    1. Login to your account.
    2. Click My Wishlist

    To add an item to your wishlist:

    1. Click "Add to Wishlist" on the Product Page you want to add to your wishlist.
    2. You will be taken to your updated wishlist showing past and newly added items.

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Q.How do I access my past order history?

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Q.How can I keep up to date on new Products & Promotions?

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Q.Why was my order declined?

  • In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.

    If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.

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Q.How do I update my billing information?

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Q.How do I update my billing address?

  • To update your billing address or add a new address:

    1. Login to your account.
    2. Select "Edit" under "Billing Accounts"
    3. Make changes and once complete, click save.

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Q.How do I update my credit card information?

  • To update your credit card information:

    1. Login to your account.
    2. Select "Edit" under “Billing Accounts”.
    3. Make changes and when complete, click save.

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Q.How do I recover my lost password?

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Q.How do I login and access my account?

  • To access your account:

    1. Click on My Account
    2. Enter your E-mail address and Password

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