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Frequently Asked Questions
Our FAQ includes answers to common questions. Please check below to see if your question has been asked and answered - and if not - please contact us so we can answer any questions you may have!
Scroll down for:
- GladRags Cloth Pads Questions
- Menstrual Cups Questions
- Website & Customer Support Questions
GladRags Cloth Pad Questions
- What is the complete GladRags Product line?
- How do I use GladRags? Why the 3-part design?
- How often do I change a GladRags cloth pad?
- Are GladRags comfortable?
- Who uses GladRags cloth pads?
- Can I use GladRags when I'm away from home?
- How should I clean my GladRags?
- Won't my GladRags pads get stained or have an odor?
- Where can I get a soaking container?
- Can I use fabric softener on my GladRags?
- Can I use chlorine bleach on my GladRags?
- Can I iron my GladRags?
- What is the difference between regular cotton and organic cotton?
- Why can't I just use disposable organic cotton pads?
- How absorbent are GladRags?
- Will they leak?
- Do GladRags pads have a nylon or waterproof backing?
- Where are GladRags made?
- How long will GladRags last?
- How are they mini and maxi?
- Why do I change the whole GladRags pad, instead of just the inserts?
- What kind of fabric are GladRags made from?
- How does the Night Pad work?
- How many GladRags cloth pads do I need?
- Do GladRags cost more than disposables?
- I know using GladRags saves money in the long run but it's expensive to get started. What should I buy with a limited budget?
- Are GladRags as safe as disposables?
- Can I get toxic shock syndrome when using GladRags?
- Are GladRags FDA approved?
- Do GladRags work for women with vulvodynia, vaginitis or allergies?
- Do GladRags work for light incontinence?
- Are GladRags good for postpartum (after giving birth)?
- How are GladRags environmentally friendly?
Menstrual Cup Questions
- How do I insert The Keeper Cup, The Moon Cup, Lunette or The DivaCup?
- How do I remove the menstrual cup?
- How often should I empty the menstrual cup?
- What is a menstrual cup?
- Why use a menstrual cup?
- Are menstrual cups comfortable?
- Which size should I order?
- Will it leak?
- What is the difference between The Keeper Cup, The Moon Cup, Lunette, and The DivaCup?
- Can I get Toxic Shock Syndrome from using The Keeper Cup, The Moon Cup, Lunette, or The DivaCup?
- Are menstrual cups safer than tampons?
- How long can I leave it in?
- I'm allergic to latex. Which cup should I use?
- Can I use a menstrual cup if I have an IUD?
- I'm not sexually active (have never had vaginal sex). Can I use a menstrual cup?
- Can I trim the pull-tab on my menstrual cup?
- How should I clean it?
- Should I boil my menstrual cup?
- How do I clean my menstrual cup in a public restroom?
- I think my menstrual cup has a leak, what should I do?
- I keep getting leaks, what should I do?
- I've tried all the recommended tips and it still leaks, what should I do?
- I want to return my cup, what should I do?
- I want to exchange my cup, what should I do?
- How do I get an estimate of shipping charges?
- How do I change my Password?
- How do you protect my information?
- How do I access my Wishlist?
- How do I access my past order history?
- How can I keep up to date on new Products & Promotions?
- Why was my order declined?
- How do I update my billing information?
- How do I update my billing address?
- How do I update my credit card information?
- How do I recover my lost password?
- How do I login and access my account?
- Are the shipping envelopes and boxes discreet?
GladRags Cloth Pad Questions
Q.What is the complete GladRags Product line?
GladRags Pantyliner: The GladRags Pantyliner is great for light days or those days when you're not sure if your period might come. It's also great backup for a Moon Cup. The GladRags Pantyliner snaps around your underwear just like the wings of a disposable pantyliner. The only difference is that they're much more comfortable!
GladRags Day Pads: These pads are perfect for day use and consist of a holder and two inserts. Depending on your flow, you can use one or both of the inserts. The GladRags Day Pad with both inserts is the equivalent of an average disposable maxi pad. You can even add a third insert and make it a super maxi, or use just the holder as an ultra-thin pantyliner.
GladRags Night Pads: These larger pads provide added protection while you're sleeping. The night pads consist of a holder and two inserts; both the inserts and the long holder are lined with absorbent terry cloth. The GladRags Night Pad with two inserts acts the equivalent of a super or overnight disposable maxi pad.
Q.How do I use GladRags? Why the 3-part design?
Each GladRags Day or Night Pad consists of one holder and two inserts. To assemble, slip the inserts inside the holder, like a letter inside an envelope; then turn the pad over (so the smooth side goes against your body and the tag side against your underwear) and snap the "wings" of the holder around your underwear.
When you use both inserts, it is a maxi pad. When you use one, it's mini for lighter day. If you are having an extra heavy flow day, you can place a third insert in the holder for a super maxi. It is easy to get the pads clean because you take the inserts out for washing.
Q.How often do I change a GladRags cloth pad?
You should change your pad about as often as you would change a disposable pad or tampon: every 2 to 6 hours, or as needed. You will quickly learn when it's time to change. Unsnap, and snap on a fresh pad. Remember, the inserts go inside the holder so you need to change the whole unit. Place the used pads in the waterproof Carry Bag if you are away from home and then wash when you get home.
Q.Are GladRags comfortable?
Yes! All cotton GladRags are soft and breathable, which is so much better than plastic pads that can chafe and irritate your skin.
Our customer Nicole had this to say about trying GladRags:
“I just wanted to send you a line of appreciation. I love Glad Rags. I just started to use them. I cannot believe I waited this long! I am sold!! I am a lifer now. They are so comfortable and easy on my skin. I love how they feel like regular clothing. It is like nothing is there.”
If you are raw and irritated at the end of your period, please know that it does not have to be that way! With all of our pads you will experience the comfort and breatheability of cotton. The soft flannel conforms to your body without the twisting and bunching up that can happen with disposables. And because there is no plastic backing you will have less chafing and irritation. One of our customers reports they're much cooler too (she's from Phoenix, she would know).
Q.Who uses GladRags cloth pads?
Women all over the world are using GladRags! Students, businesswomen, filmmakers, women in the military, mothers, artists, teenagers, travelers, and Peace Corps workers are just a few that come to mind. Everyday women use GladRags—the woman next to you on the street, at school, or at work might very well be using them right now!
Q.Can I use GladRags when I'm away from home?
Yes. We offer carrying bags that helps you travel during the day. The Carry Bag holds 4 day pads. Throughout the day you can place your used GladRags in the interior water resistant bag until you reach a place where you can rinse them out and wash them. You can also carry your GladRags around in style by using the fun Oilcloth carry bag.
If you are traveling for a longer period of time, we recommend soaking and washing them at the end of the day and hanging or laying them out to dry completely if you do not have access to a dryer.
Our customer Lydia found her own solution:
“Sometimes I don't have access to the water I would need to rinse my GladRags out or soak them. I just let them dry out as is and soak them for several hours with soapy water when I get the chance. My GladRags come out good as new!”
Q.How should I clean my GladRags?
It's simple: just pre-soak in cold water, then machine wash and dry.
Here are the specifics: remove the inserts from the holder; soak or pre-rinse in cold water (change the water daily). Then machine wash with your dark clothes in cold or warm water. Avoid using hot water to wash your GladRags. Machine dry completely. GladRags can also be safely hand-washed and dried, but it's not necessary to do so.
Wash your GladRags before your initial use. The pads may shrink a bit in the first washing. If you want to use additional laundry boosters, we recommend Rockin' Green's Femme Rock detergent. Natural enzyme stain removers, like Bi-O-Kleen's Bac-Out and Ruby's Red Wash are also effective.
Please note: Chlorine bleach is NOT recommended or needed. The bleach will not only shorten the life of your pads but will put toxins both into our environment and close to a very sensitive part of your body!
Q.Won't my GladRags pads get stained or have an odor?
The best way to prevent stains is to soak or rinse GladRags immediately in cold water so the stains do not set. The color pads don't show stain - the undyed pads may stain a bit. And since there's no plastic to trap in moisture, GladRags don't have the odor many women who use disposable pads experience.
If you want to use additional laundry boosters, we recommend Rockin' Green's Femme Rock detergent. Natural enzyme stain removers, like Bi-O-Kleen's Bac-Out and Ruby's Red Wash are also effective. The following products have also been suggested by GladRags users as an effective addition to their soaking water: borax, lemon juice, hydrogen peroxide, vinegar, or drying your GladRags in the sun. Also, keep in mind that stains do not mean the pads are dirty.
Q.Where can I get a soaking container?
We sell a great soaking container on our site. It's practical, size appropriate, and best of all it's not made of plastic. You can look for a container at any department store or -- better yet -- a thrift store or garage sale. Look for anything rustproof that will hold water and a few GladRags. Remember, if you are soaking your GladRags for more than a day, be sure to change the soak water at least once a day.
Q.Can I use fabric softener on my GladRags?
We don't recommend it for two reasons:
- Fabric softener is generally a collection of perfume and chemicals -- which you probably don't want polluting the environment, much less that part of your body!
- Using fabric softener actually makes GladRags less absorbent.
Q.Can I use chlorine bleach on my GladRags?
We do not recommend chloine bleach for two reasons:
- Bleach is hard on the fabric and can deteriorate the area around the snap.
- Chlorine bleach is an extremely harmful chemical - both to our bodies and the environment. We recommend an oxygen based bleach.
Q.Can I iron my GladRags?
You may use an iron on medium heat on your GladRags if you wish. However, removing them promptly from the dryer and storing them flat should prevent any wrinkling or twisting.
Q.What is the difference between regular cotton and organic cotton?
Organic cotton means that no pesticides or herbicides were used to grow the cotton, so the soil and water were not polluted, nor did farm workers breathe in any harmful chemicals as they worked with the cotton. By purchasing organic cotton GladRags, you are supporting healthy agriculture. By supporting organic farming you encourage its further development and greater recognition for this desperately needed form of agriculture.
Q.Why can't I just use disposable organic cotton pads?
While organic disposable pads or tampons may be better for you health, they still create the same amount of landfill waste as conventional disposables. Plus, organic cotton products require more resources (mainly water), than their disposable counterparts. If the organic cotton product is reusable, this extra usage is offset by the fact that it won't need to be replaced immediately. However, organic cotton disposables must continuously be replaced, causing vast amounts of resource waste.
Q.How absorbent are GladRags?
GladRags are very absorbent. The inserts are made with a layer of terry cloth sandwiched between the two outer layers of cotton flannel. The daytime holders are made of two layers of cotton flannel, and the inserts slip between each layer, like a letter inside an envelope. Each GladRags pad comes with 1 holder and 2 inserts, and you can opt to use as many as 3 inserts with a holder for your heavier days.
The night pad holders are wider at each end and longer than the day pad holder, and also constructed a bit differently: the holders also has a layer of terry cloth sandwiched between the two layers of flannel, making the GladRags night pad even more absorbent front to back for your sleeping comfort.
The pantyliners are shorter than the day pads and have absorbent terry cloth sandwiched between two layers of cotton flannel.
Q.Will they leak?
GladRags are designed to be comfortable and absorbent. The flaps that snap around your underwear act as wings to protect the sides of your panties. However, GladRags can leak if left unchanged for too long, just as disposable pads will if they become too saturated.
Q.Do GladRags pads have a nylon or waterproof backing?
We choose not to include a nylon or waterproof backing because these materials can trap in moisture, leading to odor or bacterial growth. And we find it is not necessary because GladRags are so absorbent! But just like disposable pads, they will leak or spill over if you leave them on too long. You will become familiar with just how long you can go before changing your pad. You should change your GladRags about as often as you would change disposables (every 2 to 6 hours, or as needed).
Q.Where are GladRags made?
GladRags are manufactured in Portland, Oregon, USA.
Sometimes people ask us why we don't manufacture in another country in order to lower our prices. We believe that keeping manufacturing local and within the United States is important to our economic security as a nation, and we like that we have full control over our facilities to ensure that GladRags are made in a safe environment where workers are treated fairly. Plus, keeping manufacturing local keeps our environmental footprint lower by reducing our shipping needs.
Q.How long will GladRags last?
With proper care, GladRags are made to last at least 5 years. Many women still use the same pads they bought from us when we started in 1993!
Q.How are they mini and maxi?
GladRags are meant to be as versatile as our customers are. You can customize your GladRags according to your menstrual flow by using more or fewer inserts inside the holder. On heavy flow days, use both inserts that come with the GladRag, or add a third (you can purchase extra inserts and extra holders in the GladRags Cloth Pads section of our website). On light days use only one insert.
Q.Why do I change the whole GladRags pad, instead of just the inserts?
The versatile 3-part design of GladRags, serves multiple purposes: 1) the layers combine to make a thick, absorbent pad that then separates for thorough washing and faster drying; 2) the inserts allow you to customize the pad for your flow. Use one insert and it's a mini pad, use two and it's a maxi. If you have an especially heavy flow you can order an extra insert and use three inserts in the holder, so it's a super maxi.
Some cloth pad companies suggest only changing the inserts and not the holder. We find that cloth pads where you reuse the same holder throughout the day feel too moist after a few insert changes. We think cloth pads are most comfortable if you change the whole pad each time, rather than just part of it.
Q.What kind of fabric are GladRags made from?
All of our GladRags are made from cotton flannel and cotton terry cloth. The color pads are conventional cotton flannel and the undyed are organically-grown cotton flannel.
Q.How does the Night Pad work?
This pad is longer and wider to provide more coverage while you are lying down. In addition to the terry cloth in the inserts, the night pad holder has a layer of terry cloth throughout so you get extra protection. It's wonderful to go to bed and rest assured that you're covered! The night pad can be used as a postpartum pad and some of our customers with larger bodies or heavier flows use it during the day.
Q.How many GladRags cloth pads do I need?
Menstrual cycles vary greatly from woman to woman. Most women use 6 to 12 day pads and 1 to 3 night pads and maybe supplement light days with pantyliners. It all depends on your flow and how often you do laundry. Change your GladRags as often as you would change a disposable, and remember: a pad consists of the holder and two inserts, and so you must change the whole thing, not just the inserts.
Q.Do GladRags cost more than disposables?
No, they're actually much less expensive. When compared to the amount of money spent on disposables, it only takes a few years to make up the cost of your GladRags. They are made to last 5+ years. Many women tell us they still use the same pads they bought when we started in 1993! Think of this: it would be tremendously expensive (not to mention wasteful!) to continuously re-stock our kitchens with disposable paper plates, so we buy plates that we can use indefinitely. We make an initial investment into something reusable that will last a long time. It's the same idea with GladRags!
Q.I know using GladRags saves money in the long run but it's expensive to get started. What should I buy with a limited budget?
You could start with a Pad Sampler Kit. Another option is to supplement GladRags with your current products and add to your collection over time as your budget allows. Also, watch for specials that we offer on the website from time to time - we've got some great deals. To stay informed, be sure to sign up for our free email newsletter that includes many awesome discounts!
Q.Are GladRags as safe as disposables?
Yes! We've all had that time when we weren't quite expecting our period some blood got on our underwear. You didn't think they were now dangerous to your health because you got some blood on them and you probably did not throw them away. We think that it is safer to launder reusable pads than throw disposables in the landfill.
Disposable pads and tampons are not sterile products, although the over-packaging and whiteness of these products leads you to believe they are. In fact, they are often laden with harmful chemicals that can be absorbed by the skin in one of the most porous parts of your body.
In recent years there have been discoveries of disposable products contaminated with mold or the e. coli virus. By laundering your menstrual products yourself, you won't have to wonder if they have been treated with care and are properly clean.
Q.Can I get toxic shock syndrome when using GladRags?
There is always a "chance" of getting toxic shock syndrome (TSS) with any menstrual product. GladRags are one of the safer options because blood is not staying in the vaginal canal, where the development of TSS is most likely to occur. TSS is caused by usually harmless bacteria found on our skin or in parts of our body. If the bacteria get into the bloodstream, through a cut or tear, they release a toxin. While the risk is still minimal, tampons create a more ideal opportunity for the growth of these bacteria and can dry out the vaginal canal by absorbing the vagina's natural moisture, which can lead to minute tears and increase the chance of TSS.
Q.Are GladRags FDA approved?
GladRags are FDA accepted for market (nothing is FDA approved) and registered with them annually.
Q.Do GladRags work for women with vulvodynia, vaginitis or allergies?
Yes! We've sold many GladRags to women dealing with these conditions who find the pads helpful during their cycles. Many women have noticed that tampons and disposable pads can be a source of vaginal irritation, and most are unaware that disposable products are highly processed and may contain chemicals to "keep you dry" or cover up odor. Vaginal irritation, allergies, burning, itching, and frequent yeast infections, can all be the result of, or exacerbated by, disposables.
Q.Do GladRags work for light incontinence?
Yes! A number of our customers have told us they use GladRags for light incontinence. Again, they help prevent irritation and allow your skin to breathe, which is important for people who are wearing them everyday. And just the same as with menstrual use, the number and style of GladRags you use will depend on how heavy your leakage is. Please note that GladRags are not designed for full incontinence.
Mary from Delaware notes her success at using GladRags for stress incontinence:
“Just sending a note to let you know how much I love your product! I don't really need any pads because they last SOOOOOO long...in fact I no longer need them "monthly". Yes, they have seen me through to menopause (and some occasional stress incontinence). I find the day holders alone are sufficient enough to make me feel secure every day... Keep up the good work...”
Q.Are GladRags good for postpartum (after giving birth)?
Yes - the night pads are especially great for postpartum. While many new moms find they need a large amount of GladRags or pads to carry them through postpartum, any amount of reusable pads would be helpful. They are softer and kinder than plastic on your skin. Some women place their inserts in the freezer after dipping them in witch hazel. The cool inserts soothe and help your tender parts heal.
Our customer, Mary, had this to say about GladRags:
“Thought I'd let you know that I love my GladRags. I've had them for at least 10 years and they're still going strong! I've used them post-partum after having our three children, and not just in the conventional way. I made a tea of healing herbs and put some on my liners and popped them in the freezer...they were a welcome bottom-soother after delivery!”
Q.How are GladRags environmentally friendly?
GladRags are designed to last five years. But we know some women who still have the pads the bought early in our business that started in 1993. That's a long time!
Using a product one time is not enough. Think of all the tampons and pads you use each time you menstruate and then think about how many times you will menstruate in your lifetime.
If you menstruate 340 times in your lifetime, using 20 disposables per period, that amounts to 6800 pads or tampons thrown away. Now consider all the women using disposables in the world. If 500 million women use disposables throughout their lifetime, that's 3.4 trillion pads or tampons thrown away! Not only is landfill space taken up, but these materials cannot be reused and are no longer part of the resources available to us.
Then, of course, there's all that packaging, (wrappers, boxes, applicators) that are also thrown away, all the garbage bags used, all the diesel fuel used to truck those products to the stores week in and week out. Using GladRags for even a portion of your cycle makes a difference!
Menstrual Cup Questions
Q.How do I insert The Keeper Cup, The Moon Cup, Lunette or The DivaCup?
First, fold the cup by pressing the sides of the cup together. Now fold it in half again. Hold the folded cup between your thumb and index finger. Then, while sitting on the toilet or in some equally relaxed position, simply insert the folded cup completely into the vagina. (If necessary, lightly moisten the rim with water or water-based lubricant -- NOT petroleum jelly). Release your fingers from the cup so the cup will unfold inside. That's all there is to it!
Having some trouble? It's totally normal, so don't worry! There are more tips and techniques for cup insertion if this doesn't seem to be working for you. Please contact us with questions, concerns, or for further troubleshooting. We are here to help.
These are the basic instructions for inserting The Keeper Cup, The Moon Cup, Lunette, and The DivaCup, but there are many other troubleshooting tips if you scroll down in the FAQs.
Q.How do I remove the menstrual cup?
While sitting on the toilet, bear down and grasp the pull-tab firmly so the tips of your fingers pinch the base of the cup. This action will allow air to enter around the cup, releasing the suction and helping with removal. Ease the cup gently forward and downward, supporting the bottom of the cup with your fingertips to prevent spilling. Empty and rinse, then simply reinsert. It's easy with a little practice.
Having some trouble? It's totally normal, so don't worry! There are more tips and techniques for cup removal if this doesn't seem to be working for you. Please contact us with questions, concerns, or for further troubleshooting. We are here to help.
Q.How often should I empty the menstrual cup?
The Keeper Cup, The Moon Cup, The DivaCup, and Lunette Model 2 hold one full ounce. Lunette Model 1 holds just under an ounce. Since most women flow 2 to 4 ounces during their menstrual period, emptying the cup a few times a day is usually adequate. When your flow is heavy, empty the cup frequently to avoid leaking -- every 2-4 hours. After a month or two, you'll become familiar with your own menstrual flow pattern. You can wear a menstrual cup at night.
Q.What is a menstrual cup?
The Keeper Cup, The Moon Cup, Lunette, and The DivaCup are reusable internal devices that catch menstrual blood, rather than absorbing, as a tampon does.
Q.Why use a menstrual cup?
A menstrual cup is one of the most convenient, economical, and environmentally-friendly forms of menstrual protection around!
There are lots of great reasons to use menstrual cups. Here are just a few of the ones we know about:
1. You will never run out of protection - menstrual cups are reusable on the spot.
2. Cups are great for active sports like bike riding, ultimate Frisbee, dance performances, swimming, yoga, running, hiking, etc.
3. When traveling, you won't have to worry about packing lots of products to bring with you or the unavailability of products in foreign countries.
4. They are perfect for backpacking when every inch of space in your pack counts. It's also the ultimate way to "pack it in, pack it out"!
5. No need to carry products around with you all day -- you can just rinse and re-insert.
6. You'll have no surprises if your period comes early -- just keep a menstrual cup in your bag and you'll always be ready. You can even wear it when you expect to start, unlike tampons, which are uncomfortable to wear at the beginning and end of your cycle.
Q.Are menstrual cups comfortable?
Some women don't feel the cup at all and rave about how comfortable it is. Others find that the stem may bother them or at least they are aware of it. It is important to try the menstrual cup for a few cycles before deciding what is or isn't comfortable. Sometimes you may think the cup will sit lower inside your body but after a day of hard work you may find that it travels further up in your vaginal canal. If after a few cycles with your cup you find that the stem still sticks out and irritates you, the Keeper Cup and Moon Cup offer you the ability to trim it. We recommend leaving at least half intact.
Q.Which size should I order?
Keeper or Moon Cup Size A is recommended for women who have given birth vaginally. Keeper or Moon Cup Size B is recommended for women who have not given birth vaginally.
There is not a large difference between the two sizes. Style A is a bit larger in diameter than Style B; they are otherwise the same.
The DivaCup Size 1 is recommended for women under 30 who have not given birth vaginally or by C-section. The Diva Cup Size 2 is recommended for women who have given birth vaginally or by c-section, or for women who are over 30. For more information on choosing a size, please visit DivaCup's sizing page.
Lunette Model 1 is intended for lighter flow or for women with short vaginas. Lunette Model 2 is intended for heavier flow or for women who have given birth. For more information on choosing a size, please visit Lunette's FAQ page and click Which Size Should I Choose?
Q.Will it leak?
Some women experience leaking and others do not.
First, we recommend turning the cup 360 degrees once it is fully inserted to ensure a good seal.
If any leaking does occur after that, it may be due to one of the following conditions:
The cup was not placed in its proper position or pressure against the vaginal wall due to constipation or a full bladder has pushed the cup out of its proper position. It also may be time to empty your cup. On heavy flow days, you will need to empty your cup more frequently. You will become more familiar with when to empty the cup with each use.
We suggest wearing a GladRags Pantyliner as backup protection, particularly the first time you try the cup.
Menstrual cups do not work for everyone. We are all shaped differently and have different flows. If, after trying your cup for 2-3 cycles, leaking continues to occur immediately following insertion, a menstrual cup may not be your menstrual product answer. If, however, you find that it works well for the most part, with only minor leaking, you may want to wear a GladRags Pantyliner with it as extra protection. Many women find this system works well for them.
Q.What is the difference between The Keeper Cup, The Moon Cup, Lunette, and The DivaCup?
These products are all very similar and are we think they are all great!
The Keeper is the direct descendant of Tassette, a menstrual cup manufactured in the 1930s. The Keeper Inc. began manufacturing The Keeper Cup in 1987. It is made in the USA out of natural gum rubber. The cup has a long pull-tab, which allows you to trim it according to your needs. The Keeper is not recommended for women with latex allergies. The Keeper has a 3-month return policy.
The Moon Cup is the latest cup manufactured by The Keeper Inc. Wanting to offer the same tried-and-true Keeper solution to women with latex allergies, The Keeper Inc. developed The Moon Cup, which is made from medical grade silicone. It too has the longer, trimmable pull-tab and 3-month return policy.
The DivaCup is manufactured in Canada and has been in production since 2003. The DivaCup is made of medical grade silicone and has a shorter pull-tab than The Keeper Cup and The Moon Cup. The DivaCup is not returnable or exchangeable.
The Lunette Cup is a medical grade silicone cup manufactured in Finland. It is slightly smaller and softer than the DivaCup and Moon Cup and has a shorter, ridged pull-tab. The Lunette is not returnable or exchangeable.
Q.Can I get Toxic Shock Syndrome from using The Keeper Cup, The Moon Cup, Lunette, or The DivaCup?
Toxic Shock Syndrome (TSS) is caused by normally harmless bacteria found on our skin or in other parts of our body. If the bacteria get into the bloodstream, the toxins released can cause serious and even fatal disease. It is a rare disease and has been associated with tampon use -- especially high-absorbency tampons, as they can dry out the vaginal canal by absorbing the vagina's natural moisture, creating the opportunity for miniscule tears to occur and increasing the chance of TSS. Menstrual cups "catch" your flow, rather than absorbing it and have not been linked to TSS. However, if you have ever had TSS, you should consult your doctor before using any cup or tampon.
Q.Are menstrual cups safer than tampons?
The menstrual cup has a lower risk of TSS and is healthier and more comfortable for your body than tampons. The vaginal canal is one of the most porous parts of our body, which makes the absorption of any residual chemicals found in tampons a possibility. If you have ever had TSS, you should consult a medical professional before using tampons or menstrual cups.
Q.How long can I leave it in?
You can leave your menstrual cup in for up to 12 hours. On your heavier days, however, you will need to empty it more frequently. Some women need to empty it every 1-2 hours. You will quickly get a feel for the time frame that works best for you. You may use a cup while sleeping.
Q.I'm allergic to latex. Which cup should I use?
The Moon Cup, Lunette, and DivaCup are made from medical grade silicone and work for women with latex allergies. The Keeper Cup is made from natural gum rubber, which is a form of latex and is not recommended for women with latex allergies.
Q.Can I use a menstrual cup if I have an IUD?
Always consult your gynecologist or primary care provider if you have any concerns before using your menstrual cup. Many women with IUDs are able to successfully use a menstrual cup. We recommend becoming familiar with your body and using extra caution when using an IUD. Additionally, a recent study conducted in Canada concluded that menstrual cups do not increase the risk of IUD expulsion.
Q.I'm not sexually active (have never had vaginal sex). Can I use a menstrual cup?
Yes, though it is up to you. You will probably stretch the hymen if it is still intact (hymens do not typically "break" but rather stretch), and experience some initial discomfort. You might have better luck if you've already used tampons.
Q.Can I trim the pull-tab on my menstrual cup?
Yes, you can trim the pull-tab on your Keeper Cup, Moon Cup, or Lunette up to half its length. Do not trim more than half.
Q.How should I clean it?
At the end of your period, wash your menstrual cup in hot soapy water -- no need to boil. Dry thoroughly and place in the convenient bag that comes with it. If you wish, you may rinse it in a mild solution of tea tree oil or vinegar and water, then rinse thoroughly with clean water.
Q.Should I boil my menstrual cup?
There is no need to boil the cups. Boiling The Keeper Cup is not recommended, as it may damage the rubber. However, you may boil the Moon Cup, Lunette, or the DivaCup, though it is not necessary for sanitation.
Q.How do I clean my menstrual cup in a public restroom?
You can simply empty it and reinsert it, or you can wipe it off with toilet paper and reinsert. You might also carry a little bottle of water with you to use to rinse it out over the toilet before you reinsert it. Another option is to take a damp paper towel in the stall with you to use as a wipe. We carry Lunette Wipes, a mild disinfectanct wipe in its own wrapper that can be used to clean off any of our menstrual cup options when on the go.
Q.I think my menstrual cup has a leak, what should I do?
We have never had a menstrual cup returned to us with a hole or crack in it. In order for blood to actually "leak" out of your cup, the hole would have to be big enough for you to see. Sometimes women are confused because the pull-tab is not solid on The Keeper Cup and The Moon Cup, creating the illusion that blood is leaking out the end. If you examine your cup you will find the base does not have an opening.
Q.I keep getting leaks, what should I do?
First, please note that it takes time to get familiar with your cup. We find it takes 2-3 cycles to determine if a menstrual cup is the right product for you.
Second, note when the leaking occurs. If you had it in for 2 hours and then it began leaking, you may need to empty it a little sooner. On heavier days, you will need to empty the cup more frequently. You may opt to supplement with a GladRags Day Pad or a Pantyliner on your heavy flow days.
If you are getting leakage shortly after insertion, you can try placing the cup at different depths. Sometimes it's a matter of finding just the right place. Another area to explore is what to do once you have it inserted. Try turning or wiggling it a bit and giving it a little pull downward. Other women have good luck by clenching their pelvic muscles and pulling the cup down slightly at the same time.
Q.I've tried all the recommended tips and it still leaks, what should I do?
We are all shaped differently and have different flows. Therefore, menstrual cups will not work for everyone. We offer the 90-day money back guarantee for The Keeper and The Moon Cup so you can try it over 2-3 periods. If the cup does not work for you, see the returns and exchanges section below. Please note that the DivaCup and Lunette are not returnable.
Q.I want to return my cup, what should I do?
Please keep in mind that it often takes some trial and error to become comfortable with a menstrual cup. Please read the usage tips above or you can call us with any questions you have at 800.799.4523.
If you are making a Keeper or Moon Cup return within 90 days of purchase, take your receipt to the store where you purchased it for a full refund.
If you purchased the Keeper or Moon Cup from www.gladrags.com, send it back to us within 90 days of your received date along with your invoice or invoice number. Please see the returns page for full instructions.
The DivaCup and Lunette are not returnable.
Q.I want to exchange my cup, what should I do?
Give us a call to determine if an exchange is possible. 800.799.4523
Q.How do I get an estimate of shipping charges?
To get an estimate on the shipping charges for your order:
- Add all items you would like to purchase to your cart.
- Click View Cart
- Select the destination Country
- Select the destination Zip Code
- Click Get Shipping Estimate to request a quote for shipping on the items in your cart.
Q.How do I change my Password?
To change your password:
Q.How do you protect my information?
We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us against evesdropping.
For example, we will initiate and/or maintain an encrypted connection when any of the following occur:
- When Logging In (entering Usernames/Passwords)
- When Ordering (entering Credit Card Information)
- When Updating any sensitive information.
Q.How do I access my Wishlist?
To access your wishlist:
To add an item to your wishlist:
- Click "Add to Wishlist" on the Product Page you want to add to your wishlist.
- You will be taken to your updated wishlist showing past and newly added items.
Q.How do I access my past order history?
To access your past order history:
- Login to access your Account.
- Past Orders are listed under Order History.
Q.How can I keep up to date on new Products & Promotions?
To keep updated on our latest products, discounts and other news, sign up for our newsletter.
Q.Why was my order declined?
In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.
If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.
Q.How do I update my billing information?
To update your shipping address:
- Login to your account.
- Select Edit under “Shipping Accounts”.
Q.How do I update my billing address?
To update your billing address or add a new address:
- Login to your account.
- Select "Edit" under "Billing Accounts"
- Make changes and once complete, click save.
Q.How do I update my credit card information?
To update your credit card information:
- Login to your account.
- Select "Edit" under “Billing Accounts”.
- Make changes and when complete, click save.
Q.How do I recover my lost password?
If you have forgotten your password, you can use the "Forgot My Password" feature on the "My Account" screen. Click here to Recover Your Password now.
Q.How do I login and access my account?
Q.Are the shipping envelopes and boxes discreet?
The envelopes and boxes used for all GladRags web orders are unmarked and generic. In the return address, our business name and address are complete with a small leaping woman logo.