Web orders are processed and shipped within 1 to 2 business days, excluding major U.S. holidays. We ship in simple, discreet packaging, although our company name and logo are present on the shipping label itself. If you'd like to place an order by phone, please call us at 1-800-799-4523. We're happy to to help you find the best items for your needs.
We know that satisfied customers are the best advertisers! So we want you to make sure you are happy with your purchase. We make quality products that last for years and we stand behind them. Here are some tips to make sure you have the best experience possible:
We recommend washing your products before use. If you are using GladRags for the first time, please wash and try one pad only to be sure that you are satisfied before washing your whole order. Only unwashed, unused items may be returned for a refund.
GladRags are made by hand, and occasionally an item is defective (such as a broken snap). We are happy to replace any defective items. If you receive an item you believe to be defective, please contact us right away to describe the issue so we can make it right.
Always refer to the instructions included with each product for usage and care details. We are not able to replace items damaged by improper care.
Only unused, unwashed items are eligible for return.
To return items for a refund:
1. Circle the items on your packing slip that you are returning.
2. List the reason for return next to the item name.
3. Return unwashed, unused items to:
215 SE Morrison Street #2000-E
Portland, OR 97214 USA
If you need assistance, or would like to exchange all or part of your order, please contact us.
Please note: Shipping costs are non-refundable. Product refunds are granted up to 90 days from date of purchase, excluding international orders. Please see our international return policy below.
If you purchased GladRags cloth pads, menstrual cups, or other items from a store or other online retailer, see below.
If you purchased GladRags, The Moon Cup, The Keeper Cup, or any other GladRags product from a store or another online retailer (such as Amazon) and you want a refund, you must take or send your receipt and your packaging to the store where you purchased it for a refund. DO NOT TAKE THE PRODUCT. Please be aware that many stores and e-tailers do not accept returns. Their policy will override our return policy if you buy from them. If you need a simple exchange, we may be able to accommodate you. Please contact us for assistance.
The purchaser is responsible for any and all additional fees, duties, taxes, etc. associated with orders shipped outside of the USA. Certain additional products may also be excluded from some countries due to regulations.
All International Orders (excluding Canada) are non-returnable and non-refundable, due to the shipping expense and labor involved.
If an international parcel is returned to us because of non-payment of duty, taxes, or fees, or marked "unclaimed", our refund back to the credit card will be minus the shipping/handling charge and will include a 15% restocking fee. Any credit refunded back to a credit card will only be credited if the products arrive back to us in satisfactory condition.