Ordering, Shipping, & Returns

Shipping Information

Orders are shipped from our location in Portland, Oregon in simple, discreet, eco-friendly packaging. While most orders ship within 1 to 2 business days, some orders may take 7 to 14 business days to ship due to COVID-19 related delays. 

Please note that we are not able to expedite shipping, and most carriers have suspended their guaranteed delivery dates during the pandemic. Please check USPS and UPS service alerts regarding potential shipping delays, as well as your country's shipping service alerts if you are outside of the United States.

Please note that the shipping service selected at checkout has full control of any package once it has left our office. If tracking was selected, it is emailed to the shipping confirmation email address. All tracking updates are provided directly by the shipping service (either USPS or UPS). GladRags does not have access to additional tracking information and is not responsible for package delays, losses, or unsuccessful deliveries caused by the shipping service. For packages marked as 'Delivered' that have not been received, customers should contact their local USPS or UPS facility for further assistance and claims.

Using FSA/HSA funds to purchase GladRags

With the passage of the CARES Act in 2020, menstrual products are now considered eligible expenses for your FSA, HSA, and HRA funds! You may place your order using an FSA card on GladRags.com. Please note that PayPal does not allow the use of FSA cards on its platform.

 You may also place your order using your credit card or PayPal, and submit your GladRags.com order confirmation to your benefits provider for reimbursement. Your plan benefits and processes may vary. Please contact your benefits provider for specific information about how to use your Flexible/Health Savings Account funds to purchase GladRags cloth pads and XO Flo menstrual cups.

Our Period Pledge

Our mission is to help make periods more comfortable by providing high quality, sustainable menstrual products. And we’re committed to helping you find the right reusable products for you. From care instructions for your GladRags cloth pads or insertion tips for your XO Flo menstrual cup, we’re here to help!

XO Flo and GladRags cloth pads are designed to be comfortable and effective for most bodies. And while we’re confident that you’re going to love your new menstruation experience, we offer you this Period Pledge: If after a few cycles and assistance from the GladRags team, our products are not meeting your menstrual needs, please contact us for store credit or a refund. (Some restrictions apply, please see below for details.)

Before getting started with your new GladRags products, please read these tips to make sure you have the best experience possible:

We recommend washing your products before use. However, if you are using GladRags for the first time, please wash and try one pad only to be sure that you are satisfied before washing your whole order. Only never-washed, never-used GladRags pads may be returned for a refund or store credit.

Menstrual cups may come with a learning curve (so did using a tampon for the first time!). XO Flo is designed to be simple to use, comfortable, and effective, however, it can take a few cycles for some bodies to find the most comfortable, leak-free positioning. We recommend wearing a pantyliner as back-up until you feel confident. Please get in touch if you need any guidance. 

GladRags are made by hand, and occasionally an item may have a minor issue that is not up to our standards (such as a broken snap). If you receive an item you believe to have a manufacturer’s defect, please contact us right away to describe the issue so we can make it right. Please see our warranty below for more information on getting a replacement.

Always refer to the instructions included with each product for usage and care details. We are not able to replace items damaged by improper care.

How to Return Items Purchased from GladRags.com

Follow the directions below to begin the return process for items purchased from GladRags.com. 

To return never-used, never-washed GladRags cloth pads for a refund:

1. Circle the items on your packing slip that you are returning. Items marked with an asterisk* are not eligible for return or exchange.

2. List the reason for return next to the item name.

3. Return never-washed, never-used items to:

GladRags Returns
1130 SE Rhone St
Portland, OR 97202 USA

To return or exchange ANY other item, please contact us.

Please note: Shipping costs are non-refundable. Product refunds are granted up to 90 days from date of purchase, excluding international orders. Please see our international return policy below.

Returns of Products Purchased from Stores or Other Online Retailers

If you purchased a GladRags product from a store or another online retailer (such as Amazon) and you want a refund, you must take your receipt and your packaging to the store where you purchased it for a refund. DO NOT TAKE USED PRODUCTS BACK TO THE STORE. We request that all authorized dealers honor our return policy, however many stores and e-tailers choose not to accept returns. We are unable to assist with returns of products purchased from unauthorized dealers.

International Shipping and Returns

All International Orders (excluding Canada) are non-returnable and non-refundable, due to the shipping expense and labor involved. 

GladRags is not responsible for lost or delayed international packages. If your order is not delivered, please contact the carrier you selected to make a claim.

If an international parcel is returned to us for any reason (including non-payment of duty, taxes, or fees, or marked unclaimed or undeliverable), our refund back to the credit card will be minus the shipping/handling charge and will include a 15% restocking fee. Any credit refunded back to a credit card will only be credited if the products arrive back to us in satisfactory condition.

The purchaser is responsible for any and all additional fees, duties, taxes, etc. associated with orders shipped outside of the USA. Certain additional products may also be excluded from some countries due to regulations. In accordance with federal law, GladRags is unable to take any fraudulent steps to bypass taxes or fees charged to the consumer, including but not limited to: undervaluing or mislabelling items on customs declaration forms or marking merchandise as 'gifts.'

Unauthorized Dealers & Warranty

GladRags provides a limited warranty on products sold only through GladRags.com or by our authorized dealers. Authorized dealers are selected for their ability to properly represent and sell GladRags products. Unfortunately, GladRags products are sometimes sold by companies that are not authorized to do so and do not meet our expectations of quality and customer care. Please contact us directly before purchasing if you are unsure if the seller is an authorized dealer of GladRags products.

A note about sellers on Amazon.com: Many resellers who sell through Amazon.com are not authorized dealers of GladRags products. When purchasing GladRags products on Amazon.com, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. Often, it can appear that products are being sold by the manufacturer when this is not the case.

Warranties are non-transferable. Second-hand items, including sales from websites such as ebay and Craigslist are not covered by our warranty.

GladRags Full Warranty Information

What Does This Warranty Cover?

This warranty covers any defects in your GladRags products.

How Long Does The Coverage Last?

This warranty lasts for 5 years from the date of purchase. Coverage terminates if you sell or otherwise transfer the product.

What Will GladRags Do?

GladRags will replace any item that proves to be defective in materials or workmanship at no charge to you.

What Does This Warranty Not Cover?

Any problem that is caused by abuse, misuse, or an acts outside of our control (such as a fire or other loss) are not covered. This warranty also does not cover staining, discoloration, fading, or any cosmetic change that does not affect the usability of the product or any change that has resulted from the use of household bleach or other harsh cleansing agents not included on product usage and care instructions, including but not limited to fabric softener, whiteners, castille soap, facial soap, homemade soaps, or any other soap not intended for textile laundering.

Please email a detailed description and photos if available of the suspected defect to hello@gladrags.com. You may be asked to provide proof of purchase from an Authorized Dealer (such as a packing slip or order confirmation email). Items purchased from Unauthorized Dealers are not covered under this warranty. We will respond to your request within 5 business days.

How Does State Law Apply?

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.