Our COVID-19 updates

When will I receive my order?
We are shipping orders as quickly as possible from our HQ in Portland, Oregon! Orders may take 7 to 14 business days to ship. Please note that we are not able to expedite shipping, and most carriers have suspended their guaranteed delivery dates. Please check USPS and UPS service alerts regarding potential shipping delays, as well as your country's shipping service alerts if you are outside of the United States.
Why aren't there more color options available?
Due to increased demand, most items are flying right back out the door as soon as we receive them. When you select 'Surprise Me!' you will get a mix of our latest prints and solids, hot off the sewing machine! Subscribe to our email newsletter to be notified when new prints are available for purchase.
How do I use my FSA/HSA funds to purchase GladRags products?
With the passage of the CARES Act, menstrual products are now considered eligible expenses for your FSA, HSA, and HRA funds! Some customers have let us know that the order confirmation (emailed to you when you place your order and included as a packing slip with your items) is sufficient documentation for reimbursement. Please contact your benefits provider for specific information about how to use your Flexible/Health Savings Account funds to purchase GladRags cloth pads and XO Flo menstrual cups. 
I have another question, what is the best way to reach you?
The fastest way to reach us is via email. You may also call 800-799-4523 to leave a message and we will call you back as quickly as possible. We thank you in advance for your patience!
updated June 1, 2020.
April 22nd update:
We are shipping your orders and responding to your emails and phone calls as quickly as we can! We are experiencing some delays due to physical distancing measures and increased demand as menstrual products are now eligible expenses for FSA/HSA funds. Additionally, please be aware that some domestic and international mail services continue to be disrupted due to the pandemic.
Thank you for your patience and understanding!
Happy Earth Day!
Tracy
April 6th update:
Thank you so much for your orders! If you need to reach us, the fastest method is via email. If you prefer to call, please leave us a message and clearly leave your call-back number so we can call you back.
Some domestic and international mail services are currently disrupted due to the pandemic. Please check USPS and UPS service alerts regarding potential shipping delays, as well as your country's shipping service alerts if you are outside of the United States.  At this time, we are not able to guarantee delivery dates.
With the passage of the CARES Act, menstrual products are now considered eligible expenses for your FSA, HSA, and HRA funds. Please contact your benefits provider for more information about how to use your Flexible/Health Savings Account funds to purchase GladRags menstrual products.
Stay home and save lives,
Tracy
 
March 30th update:
Our sewing team is back at production (with social distancing measures in place, of course) and we are continuing to ship most orders on our regular schedule.
Items marked "back-ordered" will ship when available. As of today, we expect that to be in the first two weeks of April, depending on the item. Orders will ship in the sequence they were placed, inventory permitting.
Thank you for your patience, your understanding, and your support!
Be well,
Tracy
 
March 25th update:
Our sewing team is on paid leave this week while they assess how best to return to production in a way that is safe for themselves and our community. We expect production to resume on March 31st.
Items marked "back-ordered" will ship when available. As of today, we expect that to be in the first two weeks of April, depending on the item. Orders will ship in the sequence they were placed, inventory permitting.
In-stock items are shipping on our regular schedule of 1 to 2 business days. If your order contains both in-stock and back-ordered items, we are continuing to ship available items now and the back-ordered items when available at no additional cost to you.
Thank you so much for your support and your patience. We appreciate our GladRags community, and we're grateful to be able to provide you with reusable menstrual supplies so you can stay home.
Flatten the curve,
Tracy
March 21st update:
We are working hard to maintain updated inventory levels on our website. Items marked "Back-ordered" will ship when available. As of today, we expect that to be approximately 2 to 3 weeks depending on the ability of our sewing team to safely work. If you have other items in your order that are available to ship now, we will ship those items as soon as possible and ship the backordered items later at no additional cost to you.
If you have purchased an item where the color is no longer in stock, we will attempt to contact you via email regarding a substitution. If we are unable to reach you within 1 business day, we will ship a substitute color to you to ensure you receive your supplies in a timely manner.
Again, I thank you for your understanding and your patience as we work to get you the essential menstrual supplies you need.
Stay home if you can,
Tracy
March 20th update:
Dear GladRags community:
In this time of great unknowns, I want to share with you what information I can. I will continue to update this page as the situation progresses.
GladRags is still operational. Orders are being shipped out, emails answered, and calls returned. We intend to operate as long as it is both safe and legal to do so.
In order to practice social distancing and flatten the curve, I am the only person physically going to GladRags HQ to pack and ship orders. The rest of the team is working from home. 
Our local sewing partner is also facing many unknowns as our city grapples with how best to slow the spread of the novel coronavirus and keep our community safe. Eventually, this may lead to some inventory disruptions for us. For the moment, that has not occurred, but we are preparing for it.
How you can help: 
1. Continue placing your orders, and have patience as I work to get them to you! Your orders mean we can continue to run payroll, pay health insurance, and produce the menstrual products you rely on.
2. Stay home and practice social distancing NOW. This is the only way we can beat this, and we’re all in this together. 
3. Be kind. Find ways to help, whether that’s sending money to a friend who just lost their job or cheering up your grandma with a video call. There are so many ways to show up for one another, even in isolation. 
GladRags has been through many ups and downs in our 27 years of business. We will weather this storm, too. We love you and we thank you for your support. Special thanks to the many customers who have left sweet notes in their order comments - you give me faith. 
Wash your hands,
Tracy