Our Customer Support FAQ includes answers to common website & customer support questions. Please check below to see if your question has been asked and answered - and if not - please contact us so we can answer any questions you may have!
For product-related questions, please see All About Reusables.
The envelopes and boxes used for all GladRags web orders are unmarked and generic. In the return address, our business name and address appear.
To get an estimate on the shipping charges for your order:
To change your password:
We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us against evesdropping.
For example, we will initiate and/or maintain an encrypted connection when any of the following occur:
To access your wishlist:
To add an item to your wishlist:
To access your past order history:
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In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.
If you have checked your information and it appears correct, please contact us to so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.
To update your shipping address:
To update your billing address or add a new address:
To update your credit card information:
If you have forgotten your password, you can use the "Forgot My Password" feature on the "My Account" screen. Click here to Recover Your Password now.
To access your account: