- Shipping Information
- Using FSA or HSA Funds
- How to Return Items Purchased from GladRags.com
- Returns of Products Purchased from Stores or Other Online Retailers
- International Shipping & Returns
- Authorized Resellers
Orders are shipped from our location in Portland, Oregon in simple, discreet, eco-friendly packaging. While most orders ship within 1 to 2 business days, some orders may take longer for reasons such as holiday closures, high order volumes, or production delays.
Please note that the shipping service selected at checkout has full control of any package once it has left our office. If tracking was selected, it is emailed to the shipping confirmation email address. All tracking updates are provided directly by the shipping service (either USPS or UPS). GladRags does not have access to additional tracking information and is not responsible for package delays, losses, or unsuccessful deliveries caused by the shipping service, or for any issues that arise due to incorrect/incomplete shipping information provided by the customer. For packages marked as 'Delivered' that have not been received, customers should contact their local USPS or UPS facility for further assistance and claims.
With the passage of the CARES Act in 2020, menstrual products are now considered eligible expenses for your FSA, HSA, and HRA funds! You may place your order using an FSA card on GladRags.com. Please note that PayPal does not allow the use of FSA cards on its platform.
You may also place your order using your credit card or PayPal, and submit your GladRags.com order confirmation to your benefits provider for reimbursement. Your plan benefits and processes may vary. Please contact your benefits provider for specific information about how to use your Flexible/Health Savings Account funds to purchase GladRags cloth pads.
Before getting started with your new GladRags cloth pads, please read these tips to make sure you have the best experience possible:
We recommend washing your products before use. However, if you are using GladRags for the first time, please wash and try one pad only to be sure that you are satisfied before washing your whole order. Only never-washed, never-used GladRags pads may be returned for a refund or store credit.
GladRags are made by hand, and occasionally an item may have a minor issue that is not up to our standards (such as a broken snap). If you receive an item you believe to have a manufacturer’s defect, please contact us right away to describe the issue so we can make it right. Our pads are made to last at least 5 years with typical use, and we will replace any items that prove to be defective in materials or workmanship within 5 years of the purchase date from GladRags.com. Please email a detailed description and photos of the suspected defect to firstname.lastname@example.org along with proof of purchase. Please note that staining, discoloration, or cosmetic changes that do not affect the usability of the product are not considered defects.
Always refer to the instructions included with each product for usage and care details. We are not able to replace items damaged by improper care, such as the use of household bleach or other harsh cleansing agents not included on product usage and care instructions, including but not limited to fabric softener, whiteners, castille soap, facial soap, homemade soaps, or any other soap not intended for textile laundering.
Follow the directions below to begin the return process for items purchased from GladRags.com.
To return never-used, never-washed GladRags cloth pads for a refund:
1. Circle the items on your packing slip that you are returning. Items marked with an asterisk* are not eligible for return or exchange.
2. List the reason for return next to the item name.
3. Return never-washed, never-used items to:
2345 N Ross Ave
Portland, OR 97227 USA
Before returning or exchanging ANY other item, please contact us.
Please note: Shipping costs are non-refundable. Product refunds are granted up to 90 days from date of purchase, excluding international orders. Please see our international return policy below. GladRags reserves the right to modify its policies at any time.
If you purchased a GladRags product from a store or another online retailer and you want a refund, you must take your receipt and your packaging to the store where you purchased it for a refund. DO NOT TAKE USED PRODUCTS BACK TO THE STORE. We request that all authorized sellers honor our return policy, however many stores and e-tailers choose not to accept returns. We are unable to assist with returns of products purchased from unauthorized sellers.
All International Orders (excluding Canada) are non-returnable and non-refundable, due to the shipping expense and labor involved.
GladRags is not responsible for lost or delayed international packages. If your order is not delivered, please contact the carrier you selected to make a claim.
If an international parcel is returned to us for any reason (including non-payment of duty, taxes, or fees, or marked unclaimed or undeliverable), our refund back to the credit card will be minus the shipping/handling charge and will include a 15% restocking fee. Any credit refunded back to a credit card will only be credited if the products arrive back to us in satisfactory condition.
The purchaser is responsible for any and all additional fees, duties, taxes, etc. associated with orders shipped outside of the USA. Certain additional products may also be excluded from some countries due to regulations. In accordance with federal law, GladRags is unable to take any fraudulent steps to bypass taxes or fees charged to the consumer, including but not limited to: undervaluing or mislabelling items on customs declaration forms or marking merchandise as 'gifts.'
We are proud to work with many wonderful resellers of our products, who help us bring reusable products to menstruators around the world! Unfortunately, GladRags products are sometimes sold by companies that are not authorized to do so and do not meet our expectations of quality and customer care. GladRags does not sell products or authorize sellers on Amazon, Walmart, Rakuten, or similar 3rd party shopping platforms. Please contact us directly before purchasing if you are unsure if the seller is an authorized seller of GladRags products. We are not able to assist with returns, exchanges, or replacements of items purchased via unauthorized sellers of GladRags products.