Shipping policy

Orders over $99 ship FREE within the United States!

Orders are shipped from our location in Portland, Oregon in simple, discreet, eco-friendly packaging. Our company name and return address are present on the shipping label itself. While most orders ship within 1 to 2 business days, some orders may take longer for reasons such as holiday closures, high order volumes, or production delays. If you'd like to place an order by phone, please call us at 503-282-0436. We're happy to to help you find the best items for your needs!

Please note that the shipping service selected at checkout has full control of any package once it has left our office. If tracking was selected, it is emailed to the shipping confirmation email address. All tracking updates are provided directly by the shipping service (either USPS or UPS). GladRags does not have access to additional tracking information and is not responsible for package delays, losses, or unsuccessful deliveries caused by the shipping service, or for any issues that arise due to incorrect/incomplete shipping information provided by the customer. For packages marked as 'Delivered' that have not been received, customers should contact their local USPS or UPS facility for further assistance and claims.

 

 

All International Orders (excluding Canada) are non-returnable and non-refundable, due to the shipping expense and labor involved. 

GladRags is not responsible for lost or delayed international packages. If your order is not delivered, please contact the carrier you selected to make a claim.

If an international parcel is returned to us for any reason (including non-payment of duty, taxes, or fees, or marked unclaimed or undeliverable), our refund back to the credit card will be minus the shipping/handling charge and will include a 15% restocking fee. Any credit refunded back to a credit card will only be credited if the products arrive back to us in satisfactory condition.

The purchaser is responsible for any and all additional fees, duties, taxes, etc. associated with orders shipped outside of the USA. Certain additional products may also be excluded from some countries due to regulations. In accordance with federal law, GladRags is unable to take any fraudulent steps to bypass taxes or fees charged to the consumer, including but not limited to: undervaluing or mislabelling items on customs declaration forms or marking merchandise as 'gifts.'